Privacy Policy

Last updated: April 24, 2024

This Policy will inform you how we look after your personal data when you visit our website (regardless of where you visit it from), how we look after and process your personal data when you are our customer and will also tell you about your privacy rights and how the law protects you.

This Policy applies to any natural person (a “data subject” or “you“) entering into a Contract with Island CarQuest (“we” or “us“).We may update this Policy at any time.

In addition, this Policy aims to give you information on how we collect and process your personal data through your use of this website http://www.islandcarquest.je/, including any data you may provide through this website when you send us an enquiry or purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children.

Collecting and Using Your Personal Data

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes (where applicable) first name, last name, title;
• Contact Data includes (where applicable) billing address, delivery address, email address and telephone numbers;
• Financial Data includes (where applicable) bank account and payment card details;
• Transaction Data includes (where applicable) details about payments to and from you and other details of products and services you have purchased from us;
• Technical Data includes (where applicable) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website;
• Profile Data includes (where applicable) your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses;
• Usage Data includes (where applicable) information about how you use our website, products and services; and

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you contact us or request products or services.

• Automated technologies or interactions. As you interact with our website, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

• Technical data from the following parties:
  • analytics providers (such as Google based outside the Channel Islands/UK);
  • advertising networks (such as Google or LinkedIn based outside the Channel Islands/ UK); and
  • search information providers (such as Google based outside the Channel Islands/UK).
• Identity and contact data from publicly available sources such as Companies House, and the Electoral Register based inside the UK, and the JFSC based in Jersey.

How we use your personal data

We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:

1. Performing the Contract and providing the Service (our legal basis for processing will be performance of a contract where the data subject is a party to the Contract, or potentially sometimes legitimate interests, so long as a legitimate interests assessment (LIA) has been carried out and it shows no negative impact on the rights and freedoms of the data subject);
2. Dealing with complaints or enquiries in relation to the use of the Service (Performance of a contract or legitimate interests with LIA completed);
3. Compliance with applicable law or orders of a court or other body of competent jurisdiction (legal obligation).

The table below describes all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new customer	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)

 

We may also disclose your personal data to external third parties, to include: partners, suppliers, sub-contractors or agents engaged by us for the purpose of performing the Contract and providing the Service.  Or if it is required, by law to do so.

We will not transfer your personal information to a jurisdiction that is outside of Jersey, Guernsey or the United Kingdom.

We will store your personal information for no more than 6 years after your Contract has ended.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 Your Legal Rights

Under the Data Protection Laws, you will have the right in certain circumstances to:

1. Request access to your personal information (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal information held about you and to check that it is being lawfully processed.
2. Request correction of your personal information. This enables you to have any incomplete or inaccurate information held about you corrected.
3. Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You will also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
4. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party). And, if there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
5. Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information. For example, if you want us to establish its accuracy or the reason for processing it.
6. Request the transfer of your personal information to another party.

If you wish to exercise any of the rights set out above, you should contact us.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). We may also contact you to ask you for further information in relation to your request to speed up our response.

You have the right to make a complaint at any time to the Jersey Data Protection Authority.

 Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser. Or you can take a look at the About Cookies website which offers guidance for all modern browsers. 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: [email protected]

By visiting this page on our website: https://islandcarquest.je/contact-us/

By phone number: +447797956007

 

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